Unit 4: Managing as a carer

Topic 3: Understanding & Influencing Care Services

(Understand how care services are planned and delivered)

(Understand how care service decisions are made and how the process may be influenced)

Service users. Carer's assessment. Care service tour. How to obtain services. Access to health and social care. Family support plan. Working with decision makers. Rationing services. Making a complaint. Ways of influencing service provision. Negotiation skills. Concept & skill of advocacy & lobbying.